Five Ways to Work with Northwell
Every service is designed to produce a specific, measurable outcome.
Clear scope. Clear deliverables. Senior delivery.
How We Deliver
Async Advisory
Written audits, Loom video walkthroughs, Notion workspaces. Ideal for UK, US, and CA clients — high-quality advisory without timezone constraints.
Live Video Consulting
Zoom or Teams strategy sessions, workshops, and implementation oversight. Scheduled to suit your timezone.
Done-For-You Builds
We design, build, test, and deploy your automation workflows entirely remotely. You receive a working system with documentation.
Productised Services
Fixed scope, fixed price, purchasable without a sales call. Clear deliverables, standard timelines, expert execution.
Strategic Retainer
Ongoing monthly access to senior AI advisory — optimisation, roadmap evolution, and fractional executive support.
Service Packages
Every package is designed around a specific outcome. Enquire to discuss which is the right fit for your business.
AI Readiness Report
"The fastest way to understand your AI automation position."
- Written assessment of your current AI automation readiness
- Top 3 highest-ROI automation opportunities identified
- Priority recommendation with implementation pathway
- Delivered as a structured PDF report
Best for: First-touch engagement; businesses exploring AI for the first time; international markets where trust is being established.
Find Out MoreAI Ops Audit
"The most common entry point for serious automation investment."
- Full current-state workflow mapping (your top 5 workflows)
- 5 prioritised automation opportunities with effort/impact scoring
- ROI estimates for each opportunity
- Technology recommendations (specific tools, not generic advice)
- Implementation roadmap with phased delivery plan
- 90-minute Zoom strategy review session
- Delivered as a written executive-grade report
Best for: Businesses ready to invest in automation; all six target sectors; all geographies.
Find Out MoreAI Strategy Sprint
"For leadership teams making AI investment decisions."
- Two focused 3-hour Zoom strategy sessions (recorded)
- Pre-session discovery questionnaire and workflow review
- AI transformation roadmap (12-month horizon)
- Build-vs-buy analysis for your top automation priorities
- Written executive summary for internal stakeholder alignment
Best for: SaaS CPOs, Telco COOs, FinTech founders; pre-board or pre-budget decision making.
Find Out MoreWorkflow Automation Build
"One defined workflow, fully automated. Scoped, built, tested, deployed."
- Discovery and scoping session (pre-build)
- Custom automation design and architecture
- Full build in Make, n8n, or Zapier (or API-level for complex requirements)
- Testing, documentation, and deployment
- 30-day post-deployment support included
- Staff handover training (async video + live session)
Best for: Businesses with a clear automation target; post-audit implementation.
Find Out MoreSupport Triage Automation Build
"Your support volume, handled by AI. Integrated with your existing helpdesk."
- AI-powered ticket classification and routing
- Auto-resolution for top 20% of ticket types
- Escalation logic with context-passing to human agents
- Integration with Zendesk, Freshdesk, or Intercom
- Testing, documentation, and deployment
- Staff training and 30-day support
Best for: MSPs, SaaS businesses, Telco operators, HealthTech platforms with high support volume.
Find Out MoreRetainer — Essential
"Ongoing AI advisory, without the meeting overhead."
- 5–8 hours advisory access (async, Notion workspace)
- System performance monitoring and optimisation recommendations
- One written update with findings and next-step recommendations
- Priority email response (within 24 hours business days)
- Quarterly roadmap review
Best for: Post-implementation clients; smaller businesses; organisations building internal AI capability over time.
Find Out MoreRetainer — Standard
"Your senior AI partner, embedded in your rhythm."
- 10–15 hours advisory access
- 2 × 60-minute Zoom sessions (strategy, review, or working sessions)
- Automation roadmap evolution and new use-case identification
- System optimisation and integration monitoring
- Priority support across all deployed systems
- Monthly written advisory report
Best for: Primary retainer tier; most ongoing Northwell clients; businesses actively expanding automation.
Find Out MoreFractional COO/CPO — AI
"Senior AI transformation leadership, without the full-time hire."
- Embedded in your leadership team cadence
- AI strategy ownership and roadmap accountability
- Vendor evaluation, contract negotiation, and SLA management
- Board-level AI risk and governance advisory (GAICD-backed)
- Team capability building and AI training framework
- Full implementation oversight across all workstreams
Best for: Mid-market operators ($5M–$100M revenue) needing executive AI leadership without a full-time C-suite hire.
Find Out MoreIndustry-Specific Automation Expertise
How a Northwell Engagement Works
Discovery Call (Free — 30 minutes)
We talk about your business, your current workflows, and the outcomes you want to achieve. No obligation, no pitch. Just a clear-headed conversation about whether and how Northwell can help.
AI Ops Audit or Readiness Report
Most engagements begin here. We map your current state, identify your best opportunities, and deliver a written roadmap. You'll know exactly what to build and in what order — before committing to a build.
Implementation (if proceeding)
We build your automation systems to the defined specification — remotely, with structured project management and regular async updates. You approve at key milestones before anything goes live.
Retainer or Ongoing Advisory
Once systems are live, most clients choose a retainer to keep their automation evolving. The businesses that compound their advantage are the ones that treat AI automation as an ongoing practice, not a one-time project.
Frequently Asked Questions
Yes. Northwell operates as an online-first advisory serving clients in Australia, New Zealand, the United Kingdom, the United States, and Canada. All services are delivered remotely — no travel required. International clients are routinely quoted in their local currency.
No. Most Northwell clients do not have an internal technology team. We handle all technical design, build, and implementation — and we train your existing staff to operate and trust the systems we deploy.
Because the most expensive mistake in AI automation is building the wrong thing confidently. The audit ensures every implementation is targeted at your genuine highest-value opportunity — not the first idea that sounded good in a sales call.
That's exactly what the retainer is for. Business requirements evolve and automation systems need to evolve with them. Retainer clients receive ongoing optimisation and roadmap management as standard.
Every engagement includes a formal data handling and privacy policy. Northwell also works with clients who are preparing for ISO 27001 and related certifications — helping with process documentation, gap analysis, and readiness groundwork. We support the preparation; certification itself is conducted by an accredited body.